User Agreement

Thank you for using of our application eVeselībasPunkts (hereinafter - the Application). The developer of the Application is a limited liability company "MediCloud", unified registration No. 40203037065, Baložu iela 12-1/3, Riga, LV-1048.

By using the Application, you agree to our Terms of Use.

About the Application

The purpose of the Application is to facilitate your interaction with the healthcare facilities as a patient by providing a variety of Services.

Using the Application

When using our Application, you must always act in accordance with the terms of use.

The Application may not be misused and you as a user are solely responsible for the accuracy of the data entered. For example, you should not use the Application to create false records or to use other person's personal data without their consent. We may suspend your access to our Application if a violation of the terms of use is detected or we suspect abuse of the Application.

In order to provide e-services - Appointments, Documents, Payments, Messaging, Loyalty Program - the Application displays and processes data from third party information systems. The correctness of the data displayed is the responsibility of the third party information system manager (health care facility, laboratory, etc.). We are not the custodians of these data and are not responsible for their accuracy.

In connection with the provision of the service, we can send you emails with reminders, information about administrative changes and other latest news information. E-mail content and form are our full responsibility. Receipt of certain services (such as an Appointment) is not possible without reception of an email.

Service availability on the portal and in the Application may vary. It is our right to decide whether to add or remove individual services from the portal or from the Application, and to discontinue the maintenance of the particular service for user access.

Your profile in the Application

In order to receive all services a user profile in the Application is required. You create a user profile when you sign up for the Application. For registration of a profile, we only require the data that is required for the provision of the Services. We are the keeper of the data entered at the time of registration, and they may be deleted at your request. Certain Services are only available after profile authentication, proving your identity. We have the right to add or withdraw certain authentication methods.

Only persons from Latvia who are at least 13 years old and persons from outside Latvia who are at least 16 years old are allowed to create a Profile in the Application. By agreeing to the terms, creating a profile and using our Services, you acknowledge that you are at least 13 years old if you are from Latvia and 16 years old, if you're from outside Latvia.

It is your responsibility to protect and disclose access to your profile in the Application and you are solely responsible for all actions performed with your profile in the Application. If you suspect unauthorized use of the profile, please contact us immediately.

Privacy Protection

The Application Privacy Policy explains how we treat your personal data and protect privacy when you use our Application.


If you install our Application to receive the Services on your smart device, you will need to update the Application regularly in order to fully receive our services. Updates provide access to the latest Services and security enhancements.

MediCloud grants you personal, general, free, non-transferable and non-exclusive permission to use the software provided by MediCloud as part of the Services. This permission is for the sole purpose of allowing you to use the Services provided by MediCloud and the benefits they provide under these Terms. You may not copy, modify, distribute, sell or lease any part of the Software or any software included therein, or de-construct or attempt to extract the source code from such software unless such action is in compliance with the law or if you have a written permission from us.

Service changes and support cessation

Our Services are constantly being changed and improved. We may add or remove specific features as well as suspend the maintenance of certain Service or terminate the provision of a Service.

You may opt out of our services at any time. We can also limit or terminate the provision of certain services at any time. But the data registered in the Application is your property, therefore in case we stop the service, if it will be possible, we will inform you about the plans in time and provide you with possibility to receive your personal data stored in the Application.

Our warranties and waivers

We provide our Services at a commercially responsible qualification and oversight level, but our warranties are limited. We do not assume any warranty for the Services we provide outside of these and additional terms. For example, we are not responsible for the quality of the data retrieved from third-party information systems or for problems in receiving healthcare at a healthcare facility. Our Services are provided as they are.

Our responsibility

Our support service provides you, as a user, with support related to the use of the Application, which includes help in registering, using the Services, and other processes within the Application. Our responsibility is not the reality of the data displayed on the portal, if it is derived from third party systems, the provision of more detailed information on the receipt of health care services or the provision of health care services in a healthcare facility. You should ask these questions to the health care institution representatives. As far as possible, we can help you to contact the relevant health care institution.

About Terms

We may make changes to the Terms to adapt them to changes in legislation or additions to our Services. By using our Application and Services, it is your responsibility to keep track of changes regularly. We will publish all changes on this page and, to the extent possible, provide you as a user with information about them.